Returns and Exchanges
At Radwell International, we stand behind our industrial electronics with a comprehensive return policy designed to ensure your operations remain seamless. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange.
Request an RMA
Log into your account or contact our customer service team to obtain a Return Merchandise Authorization (RMA) number before shipping any items back.
Package Securely
Place the item in its original packaging including all manuals and accessories, ensuring it is protected against static and physical damage during transit.
Label and Ship
Clearly mark the RMA number on the outside of the shipping box and send the package to the designated Radwell distribution center provided in your instructions.
Inspection and Refund
Our technicians will inspect the returned hardware for quality assurance; once approved, your refund or credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing